Shipping Policy

Effective Date: 24.08.2025

Thank you for shopping at R&K Brothers. Below you can find all information about how we handle shipping and delivery.

1. Order Processing

• All products are made to order through our print-on-demand partner, Printful.

• Orders are usually processed within 2–5 business days before shipping.

2. Shipping Times

• Delivery times depend on your location and the chosen shipping method.

• Typical shipping times:

  • Europe: 5–10 business days

  • USA & Canada: 7–12 business days

  • Rest of the world: 10–20 business days

• Please note that these are estimates and may vary due to customs or carrier delays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size.

• Occasionally, we may offer free shipping promotions.

4. Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information.

• Please allow 24–48 hours for tracking updates to appear.

5. Wrong Address or Delivery Issues

• Please double-check your delivery address when placing an order.

• We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

• If your package is returned to us, we can reship it, but additional shipping costs may apply.

6. Customs & Import Taxes

• International orders may be subject to customs duties or taxes upon delivery.

• Customers are responsible for paying any applicable fees.

7. Contact Us

If you have any questions about shipping or delivery, please contact us:

📧 Email: newartistbrothersrk@gmail.com
🌐 Website: newartistbrothersrk.com

Return Policy

Effective Date: 24.08.2025

Thank you for shopping at R&K Brothers. Each product is made to order, and we want you to love your purchase. Please read our return policy carefully.

1. No Returns for Wrong Size or Buyer’s Remorse

• Since all products are made to order, we cannot accept returns if you order the wrong size, change your mind, or simply don’t like the product.

• Please check the size chart and product description before ordering.

2. Damaged or Defective Products

• If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving it.

• Email us at [your email] with your order number and clear photos of the issue.

• We will replace the item at no additional cost or issue a refund if a replacement is not possible.

3. Refunds

• Approved refunds will be processed back to your original payment method.

• Refunds may take several business days to appear, depending on your bank or payment provider.

4. Shipping Issues

• We are not responsible for delays caused by customs, postal services, or incorrect addresses provided by the customer.

• If your package is lost in transit, please contact us so we can investigate with the shipping provider.

5. How to Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: newartistbrothersrk@gmail.com
🌐 Website: newartistbrothersrk.com